Refund policy

Refunds

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they has known about it
• is unsafe
• is significantly different from the sample or description
• doesn't do what we said it would, or what you asked for and can't be easily fixed

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase - e.g. your receipt.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@mtsnewspower.com.au and send your item to: Mt Sheridan Newspower, 106 Barnard Drive Shop 33, Mount Sheridan QLD 4868, Australia.

Shipping

To return your product, you should mail your product to: Mt Sheridan Newspower, 106 Barnard Drive Shop 33, Mount Sheridan QLD 4868, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.